Frequently Asked Questions

A retractable awning is a versatile shade solution that can be extended or retracted based on your needs, offering sun protection and weather resistance.

Yes! Choose from various sizes, fabrics, colors, and features like LED lighting and motorized controls to design your perfect awning.

MaxShade awnings are designed for all seasons. However, we recommend retracting the awning during extreme weather conditions like heavy snow or storms. 

MaxShade offers awnings in widths of 10’, 12’, 16’, and 20’. Each size is customizable to fit your specific space. 

A basic toolkit including a drill, level, tape measure, and socket set is sufficient for most installations. Check our Installation section for a detailed list.

Built-in LED lights provide soft, energy-efficient illumination for your outdoor space, perfect for evening gatherings or relaxing after dark. 

The motorized system allows you to extend or retract the awning with a remote control for effortless operation. 

Adjustable pitch lets you change the angle of the awning to block the sun at different times of day, ensuring optimal comfort. 

Yes, MaxShade awnings are wind-tested to withstand gusts up to 25 mph. For stronger winds, we recommend retracting the awning.

Our awnings are crafted from UV-protected, fade-resistant fabric and durable aluminum frames, ensuring long-lasting performance. 

No, MaxShade awnings are designed for DIY installation. We provide detailed instructions, video guides, and support to make the process easy. 

MaxShade awnings can be mounted on roofs, brick walls, or siding. Each mounting type has specific instructions provided in our Installation Guide. 

Installation typically takes 2-4 hours, depending on your experience and the mounting surface. 

Yes, with basic tools and our guides, most homeowners can complete the installation themselves. Assistance is available through our Virtual Awning Concierge. 

Check our troubleshooting section or contact our support team for assistance. Live help is also available through our Virtual Awning Concierge. 

MaxShade awnings come with up to a 10-year warranty, covering defects in materials and workmanship. 

To file a claim, contact our support team with proof of purchase and details about the issue. Claims are typically processed within 5-7 business days. 

Yes, as long as the awning is unused and in its original packaging. Custom orders are non-refundable. Refer to our Returns Policy for more details. 

The warranty covers defects in materials, motor function, and LED lighting but does not include damage caused by improper installation or severe weather. 

Yes, accessories like wind sensors and remotes are covered under the standard warranty terms. 

Standard shipping typically takes 5-7 business days, depending on your location. Custom orders may require additional processing time. 

Awnings are securely packaged and shipped via a trusted carrier. You will receive tracking information once your order is dispatched. 

Currently, MaxShade only ships within the United States and Canada. Additional charges apply for Canadian orders. 

Yes, tracking details will be emailed to you once your order has shipped.

Inspect your shipment upon arrival. If you notice any damage, contact our support team immediately to arrange a replacement.